General Conditions
The selected date and time only indicate a preferred appointment and do not constitute a confirmed booking. Hotel staff will confirm the final date and time based on availability.
The spa reservation will not be confirmed until payment and confirmation have been received by VIVOOD Landscape Hotel & 5E Spa.
It is recommended to arrive at the spa 15 minutes before the scheduled appointment. You may relax in our Pool & Resting Lounge until your treatment begins.
Delays not attributable to the hotel will result in a reduced duration of the treatment and/or contracted service.
The spa is a smoke-free environment, and smoking is prohibited throughout the facilities.
Bringing food and beverages from outside is not allowed.
Guests under the influence of alcohol or drugs will not be allowed access to the Spa and will not receive any treatment.
Payment and Cancellation Policy
Full payment (100%) is required to confirm the reservation.
Cancellations made less than 24 hours prior to the start of the treatment will be subject to the full treatment fee.
